Grounded on your knowledge
Wasel AI uses the same customer record and knowledge foundation your team already maintains, instead of improvising from a detached chatbot surface.
Wasel AI
Customer-facing AI that resolves routine service work.
Wasel AI handles repeatable customer requests using your knowledge and service context, then hands off smoothly when a teammate should take over.
Wasel AI resolution flow
Resolution path
The customer asks for the return window. Wasel AI checks the knowledge layer, follows the policy, answers, and closes the request without agent work.
“Returns are accepted within 14 days from delivery. If the product is unopened, I can guide you to the next step now.”
Handoff
If policy confidence drops, the conversation moves to the team with context intact.
Billing rule
You pay when the conversation is actually resolved, not when AI only attempts and hands off.
Resolve before the queue grows
Let AI absorb routine questions and repeatable service requests before they consume agent time.
Clean human handoff
When AI should stop, the conversation moves to the team with context, history, and the current state intact.
Priced by outcomes
Wasel AI is billed on resolved conversations so the cost stays tied to work completed, not vague AI activity.
Public launch pricing is $0.69 per resolved conversation, with included monthly allowances on Growth and Scale.
See how Wasel AI fits into the platform pricing.
Keep the AI story clear: Team Copilot for teammates, Wasel AI for customer-facing resolution.