Product and operator

WaselDesk is a software product operated by مؤسسة أصال العناية للتجارة, Saudi Arabia.

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Information we collect

We collect the information needed to provide and secure the Service, including workspace account details, administrator and agent profile data, channel configuration details, customer communication records, and support requests sent to our team.

We may also collect operational logs, authentication events, browser or device information, and product usage signals that help us maintain reliability, prevent abuse, and improve the Service.

• Workspace and billing contact information
• User profiles, roles, and authentication records
• Customer conversations, attachments, and related metadata
• Knowledge content, workflow configuration, and AI usage events

How we use information

We use data to operate the Service, authenticate users, deliver conversations and workflows, support AI-assisted features, investigate incidents, respond to customer requests, and keep the platform secure and reliable.

We may also use service data to monitor performance, detect misuse, diagnose failures, and communicate important product, security, or contractual updates to workspace administrators.

Customer data and workspace responsibility

Workspace administrators control the customer and team data they submit to WaselDesk. They are responsible for configuring channels, permissions, and operational settings in a way that matches their own legal and contractual obligations.

WaselDesk processes customer conversations, uploaded materials, knowledge content, and service configuration only to provide the contracted product experience and related support operations.

Retention, security, and sharing

We retain data for as long as it is needed to operate the Service, meet contractual obligations, resolve disputes, enforce our terms, and comply with legal or security requirements.

We use reasonable administrative, technical, and operational safeguards to protect the Service. We may share data with infrastructure, hosting, analytics, communication, or support subprocessors when needed to run the Service, subject to appropriate controls.

Your choices and requests

Workspace administrators may request updates, exports, or deletion of eligible account data by contacting us. Some requests may require identity verification, workspace ownership verification, or retention exceptions tied to security, legal, or fraud-prevention obligations.

If you have a privacy question or need to exercise a data-related request, contact us at the address listed on this page.

Policy updates

We may update this Privacy Policy from time to time to reflect product, legal, security, or operational changes. When we make a material update, we may update the effective date on this page and provide additional notice where appropriate.