Pricing | Wasel

Pricing

Platform pricing that stays understandable as you grow.

Wasel separates the platform, Team Copilot, and Wasel AI clearly: seats for the workspace, bundled Team Copilot from Growth, and outcome-based pricing for customer-facing AI.

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Billing

Save 20%

Starter

For smaller teams replacing fragmented support workflows.

$29

/ seat / month

Platform basics with enough structure to start cleanly.

Shared inbox and ticketing
Contacts and customer history
Knowledge Hub foundation
Core routing and reporting
Limited Copilot allowance

Wasel AI: pay as you go

Growth

Scale

For larger teams standardizing on Wasel across service operations.

$99

/ seat / month

Deeper control, visibility, and structure for multi-team operations.

Everything in Growth
Advanced workflows and admin controls
Custom reporting and exports
Sandbox and higher operational limits
Deeper service governance

Wasel AI: 200 resolved conversations / month

Enterprise

For organizations with governance, procurement, and rollout requirements.

Custom

Security, control, and commercial flexibility for complex teams.

Everything in Scale
SSO / SAML and audit visibility
Custom limits and commercial terms
Enterprise rollout support
Custom Wasel AI commitments

Wasel AI: custom allowance and rate

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Wasel AI pricing

Charged by resolved conversation. Not vague AI activity.

Wasel AI is the customer-facing AI layer. It is billed only when it resolves a conversation without the team needing to finish the work.

$0.69 per resolved conversation

Copilot usage does not count. Conversations that hand off before resolution do not count as Wasel AI resolutions. External channel/provider transport fees are billed separately where applicable.

Included monthly allowance

Starter0

Growth50

Scale200

EnterpriseCustom

Why it is structured this way

Platform, Team Copilot, and Wasel AI are separated on purpose.

The platform is seat-based

Conversations, tickets, contacts, knowledge, workflows, analytics, and admin control belong to the core workspace.

Team Copilot tracks agent value

Starter includes a taste. Growth and above bundle Team Copilot because it is part of daily execution once teams get serious.

Wasel AI tracks customer-facing outcomes

Outcome pricing keeps the AI story commercially legible instead of burying it inside seats or synthetic credits.

Compare plans

Choose based on operational depth, not channel gimmicks.

Core workspace

Feature	Starter	Growth	Scale	Enterprise
Shared inbox and conversations	Yes	Yes	Yes	Yes
Ticketing	Yes	Yes	Yes	Yes
Contacts and history	Yes	Yes	Yes	Yes
Knowledge Hub	Core	Expanded	Advanced	Advanced

Feature	Starter	Growth	Scale	Enterprise
Copilot	Limited	Included	Included	Included
Wasel AI allowance	0	50 / month	200 / month	Custom
Wasel AI billing	$0.69 / resolution	$0.69 / resolution	$0.69 / resolution	Contracted

Operations and control

Feature	Starter	Growth	Scale	Enterprise
Routing and workflows	Core	Stronger	Advanced	Advanced
Reporting	Basic	Team	Advanced	Advanced
Security and governance	Core	Core	Expanded	Full

FAQ

Answer the commercial questions early.

Start with the platform. Add AI when the operation is ready.

The pricing should stay easy to read even as the product grows: seats for the platform, bundled Team Copilot on serious plans, and Wasel AI priced only when it resolves.

Platform seat pricing stays predictable.

Starter includes a limited Copilot allowance. Growth and above bundle Copilot as part of the plan.

Public launch pricing is $0.69 per resolved conversation, with included monthly allowances on Growth and Scale.