Shared inbox and tickets
Handle incoming conversations in one queue, then convert follow-up work into tickets your team can manage with ownership, status, and clear service control.
Platform
One system for conversations, tickets, knowledge, and control.
Wasel is the operating layer for customer service teams that need a real inbox, real ticketing, real knowledge, and AI that lives inside the same runtime.
Support inbox
24 open conversations
Search customers or conversations
Open conversations
24
+12% from yesterday
First response time
8m 42s
Better than last week
SLA compliance
92%
15 of 17 hours on target
Customer satisfaction
4.7
+0.3 this month
Conversations
Dalia Hisham
nowOrder #1024 has not arrived
HighAhmed Alotaibi
nowRefund request for a previous order
MediumSara Alami
nowLive Chat
I have trouble signing in
HighMohammed Alshahri
nowIs this product available now?
LowOrder #1024 has not arrived
Dalia Hisham · WhatsApp · Active now
Hello, order #1024 has not arrived yet. Can you help?
I am sorry for the delay. I will check the order status now and get back to you with the details.
Team Copilot
Order #1024 is in transit and should arrive within 24 hours. Send the tracking number and keep the ticket open for follow-up.
Use replyEditSources
Wasel AI
Shipping-delay conversation. Create a follow-up ticket if no reply is sent within 30 minutes.
Write a reply...
Customer records
Keep every conversation, note, and service signal on one customer record so agents reply with context instead of asking customers to repeat themselves.
Knowledge Hub
Use articles and imported website sources as one knowledge system for customers, support teams, Team Copilot, and Wasel AI.
Workflows and routing
Route work, assign responsibility, and reduce manual triage with workflows that belong inside the product, not in external glue logic.
Reporting and admin control
Track operational health, define access boundaries, and scale the service team with the structure larger operations actually need.
See how the platform is packaged.
Compare the plans that take Wasel from a clean starting point to deeper operational control.