Available
Wasel Signal
Every customer signal has a clear path.
WaselDesk brings conversations, customer context, knowledge, and AI into one workspace, so your team can move with confidence and deliver exceptional support.
- Arabic-first
- Human-controlled AI
- One operational workspace
- 01Message received
- 02Context connected
- 03Routed
- 04Resolved
Trusted technology ecosystem
Built within a connected technology ecosystem.
Current integrations, production infrastructure, and the approved connection roadmap live in one registry—so the product grows without another redesign.
Available and operating
Available
Google Workspace
Available
Production infrastructure
Infrastructure
Amazon Web Services
Coming into the ecosystem
Coming soon
Microsoft 365
Coming soon
Meta Business Partner
Coming soon
WhatsApp Business Solution Provider
Coming soon
Facebook Messenger
Coming soon
Coming soon
TikTok
Coming soon
Live Chat
Coming soon
Wasel AI
Coming soon
OTO
Coming soon
Medusa
Coming soon
Shopify
Coming soon
WooCommerce
Coming soon
Salla
Coming soon
Zid
Status reflects current readiness. Company names identify an integration, infrastructure role, or approved roadmap entry—not a partnership or endorsement unless explicitly stated.
Core workspace
Know what is happening. Who owns it. What comes next.
The conversation stays central while customer context, assignment, knowledge, and the next action remain close enough to use—not scattered across tools.
WaselDesk · Core workspace
MA
Maha Alotaibi
Billing question about invoice #INV-2701
OpenBilling team
MA
Hello, there is an extra charge on the invoice that I didn't expect. Could you clarify it?
10:24
Thanks, Maha. I'm reviewing the invoice now and will explain the charge in a few minutes.
10:26
Internal note: confirm the advanced reporting add-on before replying.
Write your reply…
Context
Customer identity, history, and related work stay attached to the conversation.
Ownership
Inbox, teammate, and service state make responsibility explicit.
Next action
The next operational step is visible before another customer signal is missed.
Channel continuity
The customer can change channels. The service context stays.
WaselDesk organizes channel identity behind one conversation model, so messages, ownership, internal notes, and customer history remain coherent.
WhatsAppGoogle WorkspaceEmail
Facebook MessengerComing soonInstagramComing soonLive ChatComing soon
One customer record · One accountable team · One continuous service history
Wasel Copilot + Knowledge
A grounded draft, with the source and the human decision still visible.
Wasel Copilot assists the teammate from organization-scoped knowledge. It does not silently send, invent authority, or replace the person responsible for the reply.
Wasel Copilot
Knowledge grounded
Suggested reply
I found the applicable return policy. The order is still within the eligible window, so I can guide the customer through the next step.
Grounded in
Returns policy · reviewed 2 days ago
Review, edit, and send
Routing and collaboration
Work reaches the right team with responsibility attached.
Queues, inboxes, assignment, internal notes, and service state operate as one workflow instead of separate administrative screens.
Operational queues
See work by ownership and service need—not just by arrival time.
Clear assignment
The responsible teammate and inbox remain visible throughout the conversation.
Private collaboration
Internal notes preserve team context without leaking into the customer reply.
Email, by the connection that fits
Keep an existing address or create a new support identity.
Email setup separates mailbox connections, forwarding, WaselDesk-hosted addresses, and company domains so the customer-facing identity is never confused with private routing.
Google Workspace
Connect a Gmail mailbox with native event synchronization.
Coming soon
Microsoft 365
Native Microsoft mailbox synchronization is included in the approved roadmap.
Existing email
Keep the public address and forward incoming mail through a private route.
New support address
Use a WaselDesk address or verify a company domain for managed sending and optional inbound hosting.
Arabic and English
Native direction, not a mirrored afterthought.
WaselDesk treats RTL and LTR as complete operating modes across navigation, conversations, forms, technical values, and mobile interaction.
مساحة عمل عربية باتجاه صحيح وسياق واضح.
RTL · العربيةAn English workspace with the same operational clarity.
LTR · EnglishOperational overview
Start with the work that needs a decision.
The overview is designed around service exceptions, ownership, and provider health—not decorative metrics.
Needs a reply
Waiting customer conversations that require action.
Ownership gaps
Unassigned or misrouted work before it becomes a service failure.
Connection health
Channel and provider attention states with a direct next action.
Control by design
Context is useful only when access remains accountable.
WaselDesk keeps organization scope, permissions, auditability, and human-controlled actions inside the product flow.
Organization isolation
Sessions, data, realtime events, and provider identities stay scoped to the active organization.
Permission-aware work
Conversation and administrative actions follow the viewer’s role and access.
Auditable assistance
AI suggestions remain distinguishable from human approvals and customer-facing actions.
Frequently asked questions
A clear start for your team.
Direct answers about the product, ecosystem, and operating model.
01Which channels can I use?+
WhatsApp and current email paths are represented as available. Every other approved integration remains visible with a Coming soon status until activated.
02Does WaselDesk replace the human agent?+
No. Wasel Copilot assists the teammate with grounded drafts; the person remains responsible for reviewing and sending the reply.
03Is Arabic a translated mode?+
No. Arabic is a native RTL operating mode across the product, including mobile layouts and mixed-direction technical values.
04Can the ecosystem grow without redesigning the site?+
Yes. Providers, relationship type, and readiness are driven by one registry. Activation changes status and evidence, not the information architecture.
Make the next customer signal actionable
Give every conversation a clear path and a responsible owner.
Create a workspace now, or book a guided walkthrough for your service operation.