- Customer message received
- Payment confirmed
- Order checked
- Owner assigned
WaselDesk. Customer work, connected.
The whole picture.The next move, clear.
WaselDesk connects customer conversations, context, ownership, and the next permitted action in one operating view.
Try WaselDesk for 14 days. No credit card required.A customer message starts the work.
Order, payment, fulfillment, shipment, and history assemble around the same customer need.
The next action has an accountable owner and an outcome the team can verify.
Illustrative walkthrough
See the customer in full.Make the next step clear.
See who the customer is, what happened, what matters now, who owns the work, and what comes next.
Illustrative customer-state experience · sample data. Preview of a capability in development.
Resolution Case
In progressDelivery promise missed
- Customer
- Nora Alharbi
- Priority
- High
- Owner
- Aisha Saad
- Target outcome
- Verified delivery update
Evidence
- Order
- Payment
- Shipment
The customer was charged, but the order has not moved to fulfillment.
Payment is confirmed. The order is still waiting for fulfillment.
Confirm fulfillment status and give the customer a verified delivery update.
Turn complex issues into owned work.
Connect the problem, evidence, actions, approvals, and intended outcome without losing customer context.
Simple requests stay simple. Complex work gets structure.Keep the context as channels change.Continue without starting over.
Keep supported customer conversations around the same context.
WhatsApp
Customer chat (preview)- Voice message
- Web message
- Customer message
- More signals
One customer. One history. A clear place to continue.
Keep support email tied to customer context.
Connect supported providers, forward an existing inbox, or use a verified address on your domain.
Google Workspace
Microsoft 365- Forward existing email
- Your own domain
WaselDesk-managed address
Email
Your email is the channel.Your provider is your choice.
Connect work to operational facts.
Bring relevant orders, payments, fulfillment, shipping, returns, and customer records beside the work as your operation grows.
Illustrative view of upcoming integrations.- Orders
- Inventory
- Payments
- Fulfillment
- Shipping
- Returns
- Customer records
Customer StateAnd more as your operation grows.
Let intelligence clarify the work.Keep control with your team.
People, Copilot, automation, and governed intelligence work from shared customer context within permissions and policy.
Team assistant for knowledge and reply drafting. Wasel AI in development.Serve customers in their language.The interface is available in Arabic and English, and AI can work across languages.
- Wasel AI (Preview)Designed to help customers with approved knowledge and permitted actions.
- CopilotWorks beside your team to understand context, find answers, and decide what to do next.
- HumanKeeps judgment, accountability, and authority where policy, risk, or care require them.
- AutomationRuns predictable rules, procedures, handoffs, and actions consistently.
One customer state,Understand the situationOne customer state,with people and intelligence working from the same truth.
Pricing
Start with what fits your team today, then grow with your operation.
Four clear plans move from focused individual work to governed service operations at scale.
Two months included with annual billing.
Solo
For one person running serious customer operations from day one.
per month
- 1 Full User included
- 1 Collaborator included
- See what happened, what remains unresolved, and the next action
- Find answers across knowledge, notes, attachments, and customer history
- Serve customers across the generally available channels they use
Team
For small teams that need shared ownership and coordinated customer work.
per month
- 3 Full Users included
- 10 Collaborators included
- Assign customer work with clear shared ownership
- Coordinate through teams, mentions, and internal collaboration
- See when a teammate is already handling the same customer work
Business
For structured service operations that need deeper control, automation, and visibility.
per month
- 10 Full Users included
- 50 Collaborators included
- Route work by team, priority, and operational rules
- Run multi-step automation with controls and approvals
- Connect governed workflows through APIs and webhooks
Advanced
For larger operations that need stronger identity, governance, and capacity.
per month
- 25 Full Users included
- 200 Collaborators included
- Manage workforce access at scale with SCIM
- Test and govern changes before rolling them into live work
- Support higher volumes across operations, APIs, and automation
Included in every paid plan
- Customer conversations, records, and history in one place
- A clear view of customer state, unresolved work, and next actions
- Knowledge, search, notes, and attachments
- Arabic and English interfaces
- Secure separation for every organization
Choose how intelligence creates value — and how you pay for it.
Wasel Copilot — per enabled Full User / month
Wasel AI — per Verified Resolution
Choose a plan during your trial. Your workspace and history move with you as you grow.
Compare all plans
Make the next step clear.
Give customer work the context, ownership, and action it needs to move forward.
Start freeTry WaselDesk for 14 days. No credit card required.