Unified inbox
Bring customer channels into one workspace with clear ownership, assignment, and queue visibility for every teammate.
AI-first customer service platform
One platform to manage every customer conversation.
Bring WhatsApp, email, live chat, and Instagram conversations into one inbox. Help your team respond faster, track work clearly, and use AI without losing customer context.
Quick setup
No credit card required
Built for support and sales teams
Support inbox
24 open conversations
Search customers or conversations
Open conversations
24
+12% from yesterday
First response time
8m 42s
Better than last week
SLA compliance
92%
15 of 17 hours on target
Customer satisfaction
4.7
+0.3 this month
Conversations
Dalia Hisham
nowOrder #1024 has not arrived
HighAhmed Alotaibi
nowRefund request for a previous order
MediumSara Alami
nowLive Chat
I have trouble signing in
HighMohammed Alshahri
nowIs this product available now?
LowOrder #1024 has not arrived
Dalia Hisham · WhatsApp · Active now
Hello, order #1024 has not arrived yet. Can you help?
I am sorry for the delay. I will check the order status now and get back to you with the details.
Team Copilot
Order #1024 is in transit and should arrive within 24 hours. Send the tracking number and keep the ticket open for follow-up.
Use replyEditSources
Wasel AI
Shipping-delay conversation. Create a follow-up ticket if no reply is sent within 30 minutes.
Write a reply...
Designed for teams that need faster, more organized service.
WaselDesk fits ecommerce teams, service businesses, sales teams, and support operations that receive conversations from more than one channel.
Ecommerce teams
Service businesses
Support teams
Sales teams
Omnichannel operations
Platform
Everything you need to run professional customer service.
Connected tools help your team track conversations, understand customers, organize follow-up work, and use AI inside the same workflow.
AI-first customer service platform
WaselDesk brings conversations, tickets, customer context, knowledge, Team Copilot, and Wasel AI into one operating system for customer service teams.
Tickets and customer context
Turn conversations into follow-up tickets when needed and keep history, orders, notes, and team activity on one customer record.
Team Copilot for support teams
Suggest replies, summarize conversations, and surface the right knowledge sources so agents can respond faster with confidence.
Wasel AI for customers
Handle repetitive questions and routine requests, then hand off to the team with full context when a human should step in.
Operational automation
Route conversations by channel, priority, team, or customer state, and reduce repetitive manual work.
Analytics and reports
Track response time, conversation volume, team performance, service quality, and AI usage from one view.
Practical AI
AI that helps the team without confusing the customer.
Use Team Copilot to support agents while they reply, and Wasel AI to handle routine requests. When confidence drops or a request needs judgment, the conversation moves to the team with context intact.
Team CopilotAgent assistant
Internal help for every agent
Suggest replies, summarize conversations, search knowledge, and reduce training time for new teammates.
Explore Team Copilot
Wasel AICustomer-facing layer
Self-service with clear handoff
Answer common questions, follow your policies, and create a ticket or hand off when the request needs the team.
Explore Wasel AI
The customer wants to know whether they can change the delivery address after shipment.
Team Copilot draft
Once the shipment has moved to the carrier, address edits depend on the carrier checkpoint. I would reassure the customer, confirm the latest status, and offer the next supported option if the route is already locked.
Wasel AI resolution flow
Resolution path
The customer asks for the return window. Wasel AI checks the knowledge layer, follows the policy, answers, and closes the request without agent work.
“Returns are accepted within 14 days from delivery. If the product is unopened, I can guide you to the next step now.”
Handoff
If policy confidence drops, the conversation moves to the team with context intact.
Billing rule
You pay when the conversation is actually resolved, not when AI only attempts and hands off.
Omnichannel
All customer channels in one inbox.
Do not make your team jump between WhatsApp, email, chat, and social platforms. WaselDesk keeps conversations and customer context connected before anyone replies.
WhatsApp
Email
Live chat
Instagram
SMS
Messenger
Knowledge base
WhatsApp
Email
Live chat
Instagram
SMS
Messenger
Knowledge base
Connected workflow
Move from conversation to ticket and customer context without forcing the team into disconnected tools.
Clear ownership
Keep assignment, team routing, priority, and SLA signals visible so urgent work does not disappear.
Multilingual operations
Serve customers in their language while keeping AI assistance, context, and handoff inside the same workflow.
Clear pricing
Start with the platform, then expand AI when you need it.
Plans are based on team seats. Team Copilot is included in advanced plans, and Wasel AI is priced around conversations that are actually resolved.
Starter
$29/ seat
Platform basics with enough structure to start cleanly.
Growth
$59/ seat
The default operating plan for serious support teams.
Scale
$99/ seat
Deeper control, visibility, and structure for multi-team operations.
Turn customer service from scattered conversations into a clear operating system.
Start with one inbox, add tickets and customer context, then activate AI when your operation is ready to grow.
• Unified inbox
• Team Copilot
• Wasel AI