Grounded drafting
Team Copilot drafts with the conversation, the knowledge layer, and the customer record in view, so the agent starts from something useful instead of a generic answer.
Team Copilot
AI assistance for agents who need speed and context.
Team Copilot lives inside the queue. It drafts replies, summarizes long threads, and surfaces the right knowledge without turning the inbox into a separate AI tool.
The customer wants to know whether they can change the delivery address after shipment.
Team Copilot draft
Once the shipment has moved to the carrier, address edits depend on the carrier checkpoint. I would reassure the customer, confirm the latest status, and offer the next supported option if the route is already locked.
Thread summaries
Catch up on long conversations quickly and keep handoffs cleaner across queues and teammates.
Knowledge in the flow of work
Surface relevant articles and imported website knowledge while the agent is replying instead of making them search in another tab.
Human control stays intact
Team Copilot helps the team move faster. It does not remove agent judgment or blur who owns the reply.
Starter includes a limited Copilot allowance. Growth and above bundle Copilot as part of the plan.
See where Team Copilot fits commercially.
Team Copilot belongs inside serious daily support work, which is why it is bundled from Growth onward.